​At Globridge Solutions, we value our clients and aim to be fair and transparent. While many costs are non-recoverable, we will always try to assist where possible.

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1. Service Fees

• Service fees are generally non-refundable once work has commenced.

• However, if no work has started at the time of cancellation, we may issue a partial refund (less an administrative fee).

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2. Government & Third-Party Fees

• Fees paid to government institutions, embassies, or third-party service providers are non-refundable, as these costs are outside our control.

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3. Agency Errors

• If Globridge Solutions makes a verified mistake that directly causes an application to be rejected, we will either:

  • Resubmit the application at no additional cost, or

  • Provide a full or partial refund of the service fee (decision at management’s discretion).

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4. Client Withdrawal

• If a client cancels before any work has been done, we will refund up to 50% of the service fee (to cover initial administration).

• If work has already started, no refund will be provided.

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5. Client Non-Compliance

• No refunds will be given if the client fails to supply documents, provides false information, or withdraws after significant work has been completed.

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6. Processing Delays

• While we cannot issue refunds for government or courier delays, we will assist clients in following up and escalating matters where possible.